Customer Service

Contact Us

The Original Wall Stamp

Simi Valley, CA 93065

[email protected]

Our regular business hours are Monday-Friday, 8 am to 4:30 pm (PST)

Shipping Information

WE SHIP FAST! All orders typically ship same or next business day via USPS.
Domestic Shipping: Delivery times to most contiguous US locations is 2 to 5 business days. USPS does not guarantee delivery times – please consider it an estimate. The Original Wall Stamp cannot guarantee 3rd party shipper delivery times and is not responsible for any monetary loss or inconvenience that may be caused due to a late delivery or lost package. You will be emailed a tracking link upon shipment.

Other International Shipping: International shipping charges are based on the weight of your package(s) to your destination. There may be additional import taxes or customs duties imposed on your package at the time of delivery. These fees are outside of our control, and it is the responsibility of the recipient to pay any additional import, VAT, or customs duties and taxes imposed.
Questions? Email: [email protected]

Return Policy

IMPORTANT! Please inspect your package immediately upon receipt.

  • Damaged Stamps/accessories must be reported to us immediately and may be returned for an exact product replacement within 15 days of the order date.
  • Unopened/unused/undamaged stamps may be returned within 30 days of purchase date and are subject to a 10% restocking charge and less shipping charges.
  • Shipping charges are not refundable, except in the case of damaged merchandise.

All returns require a Return Merchandise Authorization number. Please email [email protected] to receive an RMA number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Credit/refunds will be processed within 5 to 10 days of receiving merchandise.

Sorry! No returns of any kind will be accepted after 30 days. We cannot accept returns on “Clearance” merchandise.

Privacy Notice

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing 

  • We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
  • We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
  • We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect personal information, including your credit card data, that information is encrypted and transmitted securely. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Thank you!